Shipping policy

Shipping & Delivery Policy

Thank you for supporting our brand. Please review our shipping rates, estimated delivery windows, and fulfillment terms below.
New Zealand Shipping
  • Flat Rate: $15 NZD on all domestic orders.
  • Tracking: All shipments include a tracking link sent via email upon dispatch.
  • Processing Time: Orders are packed and dispatched within 1–3 business days.
  • Delivery Timeframe: Please allow 2–5 business days for transit after your order leaves our hands.
International Shipping
  • Australia Flat Rate: $35 NZD on all orders sent to Australia.
  • Australia Tracking & Delivery: All trans-Tasman orders are fully tracked. Please allow 7–14 business days for international transit.
  • Australia Customs Duties: Orders under $1,000 AUD clear customs freely and do not incur local Australian import duties or border charges.
  • Rest of the World: We don't ship outside of NZ and Australia just yet, but we hope to eventually get this sussed out! Sign up for our newsletter or follow our socials to know when we open global shipping.
Package Protection & Loss
  • In-Transit Protection: We are legally responsible for ensuring your package safely reaches your address. If a package is genuinely lost by the courier provider before being delivered, we will manage the claim and arrange a replacement or solution under the Consumer Guarantees Act (CGA).
  • Delivered Status: Once tracking information officially marks a package as "delivered" to your specified address, our delivery contract is fulfilled. We are not liable for parcel theft occurring after successful delivery. Please ensure your delivery location is safe and secure.
Incorrect Addresses & Uncollected Parcels
  • Address Accuracy: The buyer is responsible for entering the correct delivery details at checkout.
  • Re-Delivery Fees: If a package is returned to us because you provided an incorrect address, or because you failed to collect it from a depot after a courier card was left, you will be required to cover the flat-rate shipping fee again to have the order re-sent.
  • Our Promise: If a parcel is returned due to a courier tracking error or a mistake on our end, we will re-ship it to you free of charge.